This Privacy Notice explains how Clove Group Limited ("Clove Group", "we", "us") uses your personal information when you visit our website or subscribe to our newsletter.

This notice does not cover the personal information processed when you use Clove’s financial guidance app or the workplace product.

Who are we?

We’re Clove Group Limited.

1. 1. Controller: Clove Group Limited
2. 2. Email: help@clove.com
3. 3. ICO registration number: ZC097867

What information do we collect?

We may collect:

1. 1. Email address (if you subscribe to our newsletter)
2. 2. Website usage data (for example page views, clicks, and events)
3. 3. Technical information your device shares when you visit a website, such as IP address, device and browser information, and logs (used for security and basic site operation)

What do we use your information for?

We use your information to:

1. 1. Send newsletters and updates you’ve asked to receive
2. 2. Run and improve our website, including understanding how it is used
3. 3. Keep our website secure, including preventing fraud and abuse

What’s our legal basis?

We rely on the following legal bases under UK data protection law:

1. 1. Consent (for newsletter emails and for non-essential analytics cookies where required)
2. 2. Legal obligation (to comply with laws and regulations we may need to share information with bodies such as regulators or the police)
3. 3. Legitimate interests (to run and secure our website, and to understand and improve it). Where we rely on legitimate interests, we consider and balance the impact on your rights.

Who do we share your information with?

We use trusted service providers to help us run our website and communications. These include:

1. 1. Customer.io (newsletter email delivery)
2. 2. PostHog (website analytics)
3. 3. Google and PlanetScale (Cloud hosting and database providers)

We do not sell your personal information or share your data with any third parties for marketing purposes.

Where do we store or send your data?

Some of our service providers may process personal information outside the UK and or the European Economic Area (EEA). When we transfer your data, we use appropriate safeguards, such as:

1. 1. UK adequacy decisions (where available)
2. 2. Approved contractual protections

How long we keep your information?

We keep personal information from our website only for as long as needed to run and secure the site and respond to you.

1. 1. We will delete your contact information once you unsubscribe from our newsletter.
2. 2. Technical and security logs are kept for a limited period.
3. 3. We keep information longer only where needed to meet legal requirements or handle complaints or disputes, and then delete or anonymise it.

Your rights

Under UK data protection law, you have the right to:

1. 1. Access your personal information
2. 2. Correct inaccurate personal information
3. 3. Request deletion
4. 4. Restrict or object to processing
5. 5. Request a copy of your data
6. 6. Withdraw consent (where we rely on consent)

To exercise your rights, contact us at help@clove.com.

You also have the right to complain to the UK data protection and information regulator, the Information Commissioner’s Office (ICO).

How to make a complaint

1. 1. If you have a complaint about how we use your personal information, please contact us at help@clove.com and we will do our best to resolve it.
2. 2. You can also complain to the ICO. We ask that you contact us first so we have an opportunity to address your concern.

Changes to this notice

We may update this notice from time to time. We’ll post updates on this page.